I’ve had Disney World annual passes since April 2014, and we’ve had 10 vacations to Disney World since then (mostly 2 day trips). But, no matter how many times I tried, I could NEVER get a reservation to Be Our Guest! I actually did get a Fast Pass lunch after booking this dinner, but getting a lunch reservation is a whole other set of hoops to jump through. But, If you haven’t heard much about this restaurant, it’s themed out like the Beast’s castle in Beauty and the Beast, and it’s the absolute hardest place to book in all of Disney World. Between the lower end expense (compared to other Disney eateries) and the fact that they only take reservations for dinner, there is a mad dash to get a seat at Be Our Guest. I had even booked roomed on Disney Resorts with the hope of being sent an invitation to a Be Our Guest FastPass lunch, but we were never selected. Overall, here’s how it finally worked out for me:
- I set an alarm for 11:45 PM once we were at the 179 days away mark. 180 days out is the earliest that you are allowed to make a reservation with Disney World services, and the reservations start at 12 AM EST. Warning – if you have a valid annual pass, you may book six months early with no problem, but I have been told that non-annual pass holders have to have a hotel booked to make dining reservations that far in advance. I’m not able to verify if that is accurate or not at this time.
- I logged in at My Disney Experience.com and waited until midnight. Take note that you should open up a second window and browse around My Disney Experience until a few minutes before midnight – that makes sure you don’t get logged out for inactivity (which will lose you your seat!).
- At midnight, the calendars started allowing me to see February 20th on the list of available dates. You should not need to refresh your computer to see this change. This should be the end of your booking experience, however, the website went wonky on my, so my story is going to take a turn now.
BUT, when I tried to select the 20th, the calendar closed itself down and would only show the 19th! I spent an hour trying to wait for this glitch to get fixed, but on my account, my husband’s account, and my phone, it was refusing to let anyone select the 20th (actually, I got the 20th hit once, and then the site backed the date to the 19th!). This was happening for every reservation I tried, so it was not just a Be Our Guest glitch. I tried to call the dining reservation line, but all I got was a long “closed” message – since it’s partially automated, you’d think it’d be open 24/7, but it isn’t!
Now, I’m not sure when they fixed the calendar problem, but a few minutes before 7 AM I got up to make the reservation on my phone and was told that NONE were available! I was so frustrated, but I remembered that the dining reservation line said that they opened at 7 AM, so I decided to give that a try as my last ditch effort.
- When I called (407) 939-3463, it was 7 AM on the dot. The automated system couldn’t help me, because reservations are so hard to come by at Be Our Guest, but the agent looked everything up and found ONE table available at 9:20 PM. I said I’d take it, and I was terrified the entire time that someone else was going to snatch it out from under me while I went through the long process of giving the agent all of my contact, payment, and party information. But, it went through, and the reservation showed up immediately on My Disney Experience!
I am not sure why the computer that the Cast Member used showed an available table when the My Disney Experience site/app did not (if you search for “Dinner” as the time, it’s supposed to look from 5 PM to 10 PM), but I am very glad that I called! This was our anniversary dinner and with Cinderella’s Royal Table being closed in February, there weren’t a whole lot of options for a beautiful venue that the kids wouldn’t hate. I will be posting a review of Be Our Guest shortly, so keep an eye out for that!
Another warning: please make sure that you write down the confirmation number for Be Our Guest, and also take a screen shot of the reservation being in your My Disney Experience profile. I’ve heard horror stories that the system sometimes updates and dumps reservations, then there is little-to-nothing that Disney can do to help you. This isn’t a super common occurrence, but having proof that you had the reservation is your best shot at retrieving it.